Privacy Policy

Effective 27 July 2026. Operated by ARForge Labs LLC ("DispatchPal," "we," "us"). Questions: arforgelabsllc@gmail.com.

DispatchPal is an AI phone-answering and appointment-booking service that trade businesses (plumbers, electricians, HVAC techs, and similar) use to answer their phone, book jobs, and text customers. This policy covers two groups: the business owners who subscribe to DispatchPal ("Owners"), and the customers who call an Owner's business line and are answered by DispatchPal's assistant ("Callers").

Information we collect

• From Owners: name, email, password (stored as a salted hash, never in plain text), business phone number, business details you enter during setup (rates, hours, service area), and billing status.
• From Callers: phone number, name, and whatever job details you share with the assistant during a call (e.g. the problem you're calling about, your address, preferred appointment times).
• Call recordings and transcripts of calls answered by the assistant, so the Owner can review call quality and confirm what was discussed.
• SMS messages sent and received in connection with a booking (confirmations, reminders, and any replies).

How we use it

To operate the answering and booking service: answering calls, checking availability, booking and rescheduling appointments, sending text notifications, and letting Owners review their own call history. We do not use call or message content for advertising, and we do not sell it.

SMS & mobile information

Mobile phone numbers collected for text messaging are used only to send you messages related to your appointment or account, and are never shared or sold to third parties for marketing purposes. Message frequency varies based on your appointment activity — typically a small number of messages per booking (confirmation, and any reminders). Message and data rates may apply. Reply STOP at any time to opt out of text messages, or HELP for assistance.

Call recording

Calls answered by the DispatchPal assistant may be recorded. The assistant discloses this, and that it is an AI assistant rather than a person, at the start of every call.

Who we share information with

We use a small number of vendors to run the service, and share only what each one needs to do its job:

• Vapi — processes call audio to answer as the assistant (speech-to-text, text-to-speech, and the conversation itself).
• Twilio — the phone carrier and SMS provider behind an Owner's business number.
• Google Calendar — only if an Owner chooses to connect it; booked jobs are pushed to that Owner's own calendar.

We do not sell personal information, and we do not share it with data brokers or advertisers.

Data retention

Call recordings, transcripts, and appointment records are kept for as long as an Owner's account is active, so they remain useful as a call-quality and job-history record. An Owner can request deletion of their business's data by contacting us at the email above.

Your rights

If you're a Caller and want a copy of, or the deletion of, information DispatchPal holds about you, contact us at the email above and we'll work with the relevant Owner to resolve it.

Changes to this policy

We'll update the effective date above if this policy changes in any material way.